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Module 10: Becoming Person of Influence: Create Customers for Life -…
Module 10: Becoming Person of Influence: Create Customers for Life
Influence
Tell me you have no money and I'll respect you
Tell me you don't like the product, and I'll respectfully argue with you
Tell me you don't trust me or my company and I'll educate you
Tonality
Shows that you care
Shows that you are trustworthy
Shows you have their best interest at heart
Art of Deflection
Used to counter Objections
Objections
i.e. Cant Afford
i.e. Death in Family
i.e. Learning disabilities
Goal
Close everybody who is closeable and turn them into customers for life
Develop Lifetime Customers
Never duck a call
Send to competitors if you can't provide service
Remember their family
Find out who they are AFTER you close them
Use gifts correctly
Write effective thank you notes