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TAKE WHEELS USER JOURNEY MAP - Coggle Diagram
TAKE WHEELS USER JOURNEY MAP
See a mention by influencer on Instagram
Go to our profile
Go to the Fb page and analyze content
Don't like the content
Quit
Retargeting
Like the content, everything is clear
Interested about service
Ask about offers/prices in direct/comments
Got the answer
Subscribe
Don't got the answer
Quit
Work with Instagram manager
Go to the website
Everything is okay, get the app
Something is not okay, don't get the app
Pop-up e-mail with offer
Make a swipe on link in stories to the website
Search brand on Instagram by name
See the profile
Analyze the content
Like the content, everything is clear
Interested about service
Ask about offers/prices in direct/comments
Got the answer
Subscribe to the page
Don't got the answer
Work with Instagram manager
Go to the website
Something is not okay, don't get the app
Pop-up e-mail with offer
Everything is okay, get the app
Don't like the content
Quit
Retargeting
See e-bike on the street
Find the app on Google store/Appstore
See good rating
Download it
See bad reviews
Don't download it
Work with feedbacks
Offer trial version
It's too far from us
We want to book it
Someone else book it before us
Not satisfied
Need to add remote booking feature
Search in SE
No results
Hire SEO manager
Go to the site
Analyze the offers
Don't like the offers
Leave
Pop-up e-mail with offer
Like the product
Go to the Google/Appstore
Download app
Don't download app
Retargeting through contextual advertising
Go to social media
Analyzing and like it
Subscribe
Download app
Analyzing and don't like it
Retargeting through Fb/Instagram ads
See in the offline event (conference)
Google about the brand
Find the website
Analyze the offers
Price is too high
Can't find all needed info
Need to add a clear list of the prices at the website
Go to social media and find needed info there
Find answers, subscribed
Don't find
Ask managers
Got answers
Work with direct managers
Find the influencers who was present there
See at the good feedback by influencers
Go to social media
Subscribe
Don't see any info about our brand
Become not interested
Get an e-mail with personal offer
Don't become interested
Deleted e-mail
Work better on offers we can give
Everything great
Downloaded app
Hesitate
Retarget
See video in the TikTok recommendations
Go to the social media
Analyze the content, read the comment
Like the content at the page
Everything is okay, get the app
Want to know more
Not enough info, bad comments
Become suspicious and quit
Retarget
Ask question in direct
Got answers, satisfied
Follow our page
Don't dot anwers
Ask them to leave feedback, work with direct manager
Go to website
Quit
Pop-up e-mail with offer
See targeted ads on Facebook
Go to the Fb page and analyze content
Like the content, everything is clear
Subscribe to the page
Go to the website
Learn available offers
Check if the app available in their region
It's available in the region, download the app
It's not available in the region, don't download the app
Don't like the offers or price
Catch up with the form with feedback
Don't like the content
Quit
Read about the brand in media (TIME, TechCrunc)
Go to Instagram/Fb
Analyze the content
Leave the page
Retargeting with the Instagram/Fb ads
Like the content, subscribe to be updated
Go to the website
Download the app
Don't have the e-bilkes in their city
Don't download
Decide to research the competitors
Retargeting through contextual advertising
Don't like price/offers
Pop-up e-mail with offer
See ad on Youtube
Go to social media
Not enough info, bad comments
Go to the website
Don't found
Need to add a clear list of the prices at the website
Found everything needed
Ask questions in direct
Don't dot answers
Work with direct managers
Got answers
Become suspicious and quit
Retargeting+working on social media
Like the content, everything is clear
Subscribe to the page