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Main Supporters of the Quality Philosophy, RUTH SAADE JASQUI - Coggle…
Main Supporters of the Quality Philosophy
Philip Crosby
Quality is based on:
The 4 absolutes of quality management
Steps to achieve Quality improvement
Basic improvement quality
The expense of a
company is not quality, is the consequences that result i not doing things right
The standard for companies must be "Zero defects"
Quality is not expensive, but the lack of quality is
Aramando V. Feigenbaum
Quality Control is a management tool followed by 4 steps:
Compliance evaluation
Standards correction
Improvement planning
Standard definition
Developed "Total Quality Management"
He explains why quality must be part of company culture
He was an expert in Quality Control
Deming
Companies also need to adapt the product to the customer specifications and expectations.
For the company to remain in the market and win money, quality is the most important thing.
To achieve a higher quality, companies have to upgrade the product and meet the customer service needs.
He has 14 steps to get out of a crisis
6-.Sistemic leadership
7-. Control and feedback
5-. Fear into challenge
8-. Participation
4-.Orientation to market
9-. Quality control
3-. Train and retrain
10-. Rationalize efforts
11-. Change methods
12-. Non-abuse slogans
2-. Guide to Zero Defects
13-. Service improvements
1-. Awareness about quality
14-. Adopt a new philosophy
Improvement process:
2-. Make the plan happen and see performance
3-. Report the results to decision makers.
1-. Design business process.
4-. Make changes to improve the process.
Genichi Taguchi
Japanese engineer who thought that quality must be measured according to losses. The more the loss the lesser the quality.
He shows the perfect way to achieve customers expectations by adding quality to any product without increasing costs.
Kaoru Ishikawa
He is an expert in Quality Control, born in Japan
Quality is a process that can always take a step forward
Its important for companies to focus on both: product and quality
Juran
Quality management is performed through:
Quality planning
Quality improvement
Quality Control
He considers that the main problems that companies have are: Organization, communication and internal coordination.
Quality is responsibility of all the employees at any level.
RUTH SAADE JASQUI