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components of a service programme - Coggle Diagram
components of a service programme
Common components
Remember 4
Customer
how to ensure your service meet the expectation of your customer
relationship
emotion
attributes
shape the outcome
customer happy and may have repeated customer
Activity
nature of service
team building
club management
swimming pool
customer need? motives of customer. experience of Customer
setting
location be held?
pool
gym
foyer
product technology
Thing that facilitate to execute the service programme
Gym equipment
Country club facilities
online booking? through APP
staff
front liner
LG
GO
FI
Organisation and control
how to differentiate your service? to let customer choose your company?
customer flow and circulation/ shaping attitudes and perception
flow chart
customer walk in -
staff greet customer
- customer enquire about service -
staff provide explanation
-
staff offer service detail
- customer buy the service -
staff to settle payment