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Communicating About Difficult Issues - Coggle Diagram
Communicating About
Difficult Issues
A disagreement or argument
is not a contest between two people.
If there is one winner, then both people lose. To win an argument is to effectively resolve the situation at hand.
Don't focus on trying to change
the other person.
Instead, focus on accepting them
for them and work together to come to a compromise.
Your partner will likely reciprocate the emotion you emanate.
Kindness, willingness, and openness are more likely to be met with the same. As is anger, hate, and stubbornness.
Speak up. The silent treatment
will get you nowhere.
Problems must be talked about before they can be resolved.
Use "I" statements, not "You" statements.
"You" statements are likely to be interpreted as blame and be met with defense.
Don't attack the other person or play dirty.
It will only escalate the situation.
Take a "time-out"
Sometimes it's best to take some time
to let emotions cool down before attempting to discuss or resolve a conflict.
Avoid ultimatums.
This gives the impression that someone is in charge and the other person is inferior.
Don't belittle, humiliate, or embarrass the other person.
This can also increase feelings of anger and resentment from the other person. Making matters worse.
Listen to what the other person is trying to tell you.
Repeat back to them what you understand them to be conveying to eliminate misunderstandings and to let them know you are listening.
Be assertive.
Speaking clearly about what your expectations and feelings are will help to decrease misunderstandings and aid in finding a resolution faster.