involves setting up and running the project in an efficient manner

The project team meets to determine what the project is trying to achieve, such as improving the company's website or creating a new software system.

The project team identifies who will be involved in the project and what each person's role and responsibilities will be, such as a designer, developer, and tester.

The project team outlines what will be done and when it will be done, such as designing the website in the first month, developing it in the second month, and testing it in the third month.

The project manager communicates the project's goals and objectives to all stakeholders, including employees and customers, to ensure everyone understands what the project is trying to achieve.

The project manager holds a meeting to officially announce the project and provide an overview of what will be done and how it will be done.

The project team determines how the project will be carried out, such as using Agile methodology or a Waterfall approach.

The project manager sends regular updates on the project's progress to all stakeholders to keep everyone informed and aware of what is happening.

This involves making sure that the technology the company uses supports its overall business goals and helps the company achieve its objectives.

This involves using technology to give the company an edge over its competitors, such as having a more user-friendly website or a faster system for processing orders.

This involves having the right technology in place to support the company's goals and objectives, while also making sure it is done in a cost-effective way.

This involves having the right people in place with the skills and knowledge to use technology to achieve the company's goals and objectives.

Business led – carried out by IT specialists who define an IS/IT investment plan based on the current business strategy

Without the support of senior management, it can be difficult to get the resources and funding needed to develop and implement an IS/IT strategy.

Some organizations do not fully understand the role of IS/IT in their business and how it can be used to achieve their goals and objectives.

Employees may resist changes to their current ways of working or be resistant to using new technology.

Developing and implementing an IS/IT strategy can be expensive, and organizations may not have the budget to invest in new technology or hire the necessary staff.

Organizations may not have the right people in place with the skills and knowledge to develop and implement an effective IS/IT strategy.

It can be difficult to align IS/IT with the overall goals and objectives of the business, making it challenging to measure the success of the IS/IT strategy.

The existing IT department may be resistant to changes to their current systems and processes, making it difficult to implement new technology or change existing processes.

Consistency: The approach should be consistent with the overall goals and objectives of the organization, and should align with the company's culture and values.

Communication: The approach should include clear and effective communication to ensure that everyone involved understands the goals, objectives, and steps involved in the IS/IT strategy.

Documentation: The approach should be well-documented, so that it can be easily understood, implemented, and monitored over time.

Rationalizing decisions: The approach should involve making well-thought-out, logical decisions about the use of technology, based on the goals and objectives of the organization and the available resources.

Goal: to get a clear understanding of where the business wants to go and what it wants to achieve

This is done by reviewing the business's official documents and goals (such as objectives, goals, etc.)

To do this, the IS/IT strategy team creates a plan to gather information, which includes developing questions for interviews and workshops, creating surveys, and figuring out how to structure these interactions.

Finally, the team schedule and conduct the interviews and workshops to gather information and get a deeper understanding of the business.

to understand the current state of the business and its goals, as well as the impact that IS/IT have on the business.

To achieve this goal, the IS/IT strategy team collects

1. information about the business, including its description, vision, values, goals and strategies
2. information about industry trends and the requirements of both the business and its customers.
3. the team identifies the strengths, weaknesses, opportunities, and threats of the business, and
4. documents the impact that IS/IT has on the business.
   
   

Once the information has been collected, it is documented in a clear and organized manner, providing a comprehensive understanding of the business.

step involves gathering information about the current state of the organization's IS

such as IS organization chart, reports provided to management, IS vision, mission, objectives, project lists, current project priorities, and IS standards, policies, procedures.

to understand their concerns, suggestions for improvement, job satisfaction, and career interests.

cth: data center: how the security? besar mn? where the data?

involves several steps to determine the strengths, weaknesses, opportunities and threats of the current IS environment.

This involves comparing the current IS situation with that of other similar companies in the industry, based on factors such as IS budget, spending per employee, etc.

This involves looking at the data and information that is currently used by the company and determining if there are any areas for improvement

This involves evaluating the current business processes and applications to identify any areas for improvement or areas where current applications can be enhanced.

This involves determining the requirements for the IS environment and comparing these requirements to what is currently in place to identify any gaps.

This involves identifying the strengths, weaknesses, opportunities, and threats of the current IS environment, and comparing it to industry and business requirements.

This involves getting feedback from a group of people on the current IS situation and rating it based on factors such as technology, processes, etc.

obsolete = xguna dh, tpi company lain guna
ready to implement =available technology, competitor pun pkai jugk
emerging = newer technology, company kita pkai, but not widely use
still need further review = more on experimental than commercial

Balanced Scorecard: This technique is a performance management tool that helps organizations to balance their focus on financial and non-financial performance measures. The balanced scorecard can be used to evaluate the performance of the IS by considering four perspectives: financial, customer, internal processes, and learning and growth. This can help to ensure that the IS is delivering value to the organization and contributing to its overall success.

Business applications: Consider different solutions that can be used to improve business processes and meet the information needs of the organization.

Infrastructure: Evaluate various options for improving the technical infrastructure, such as servers, networks, and telecommunications systems.

Organization: Look into ways to reorganize the IS/IT department, if necessary, to align with the business goals and objectives.

IS/IT processes: Identify opportunities to improve the processes and procedures related to IS/IT, such as project management, information security, and incident management.

they could develop several recommendations for improving the customer service process, such as:

Business application options: Implementing a customer relationship management (CRM) system to better track customer interactions and improve communication between departments.

Infrastructure options: Upgrading the company's network to improve response times and ensure more reliable customer service.

Organizational options: Reorganizing the customer service team to improve communication and ensure accountability.

IS process options: Implementing a standard process for handling customer complaints and requests, and regularly reviewing and updating the process to ensure it is effective.