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Quality Standards and Certification - Coggle Diagram
Quality Standards and Certification
EFQM Excellence Award
Recognized for outstanding organizations worldwide
100s of professionals for multiple different backgrounds and cooperation's
Significant value
Gaining international visibility
ISO
9000 defined as international rules on quality management and quality assurance
Improves customer satisfaction
Needed for maintenance of efficient quality system
Quality Management principles, 7 key terms
14000
Requirements for Environment Management system
Deming Prize
14 points for management
Dr. Deming created a theory for everyone in all organizations to continually improve and win.
Dr.W. Edwards Deming, lifelong efforts
late 1980s early 1990s
MBNQA
Award created By US Congress in 1987
Improvement based on 7 categories
Nation highest presidential honor for Performance excellence
Named after Late Secretary of Commerce Malcolm Baldrige
Based on annually 6 categories
Manufacturing, Service Company, Small Business, Education, Healthcare, Non-Profit
Added 3 new categories by 2007
TQM
8 major elements
Customer focused, total employee involvement, Process centered, etc.
Businesses core values and principle which they operate on
Long term management approach success by customer satisfaction.
Six Sigma
Set of tools, Methodology, and metrics
Organization tools to improve the capability of their business operations
Used to indicate a process is well controlled
ASQ
Administers the MBNQA award
Individual that demonstrates proficiency with
Over 400k Certifications have been issued to dedicated professionals