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Unit 9 Leadership and Communication - Coggle Diagram
Unit 9 Leadership and Communication
Communication
The process of conveying information, knowledge, experiences, feelings, opinions, needs from the sender to the receiver through various media that may be spoken, written, performed or organized activities.
Communication elements
Sender / Encoder
Receiver / Decoder
Message
Verbal Message Codes
Nonverbal Message Codes
Channel
7C
Clarity
Conciseness
Concrete
Correct
Consideration
Complete
Courteous
Speech
Type 1 divided by “how to speak”
Impromptu speech
Extemporaneous speech
Manuscripts speech
Type 2 divided by “number of listeners”
Individual speech
Public speaking
Language level
Oral language
Semi-formal language
Formal language
2P and 2F
Prevention
Protection
Final Decision
Friend Acceptation