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ORGANISATION PROCESSES AND POLICIES IN CONFLICT MANAGEMENT, COMMON STEPS…
ORGANISATION PROCESSES AND POLICIES IN CONFLICT MANAGEMENT
Written rules, policies and agreements
employee handbook
HR policies
written contracts and agreements
Effective management
strong leadership team in place
preventing slippage in employee morale and increases in turnover.
Careful hiring
good interviewing skills
selection procedures and pre-employment screening,
background investigation.
Fair grievance processes
written policies and definitions
provide clear guidance for the employer
COMMON STEPS TO RESOLVE WORKPLACE CONFLICTS
Open-door policy
encourages employees to meet with their immediate supervisor / RO
Management review
if open door policy dont work, the next step to bring it to higher mangement
Peer review
selected staff to review and trained in dispute resolution
OTHER WAYS OF RESOLVING CONFLICTS IN ORGANISATIONS
Facilitation
usually someone neutral like ACM/CM than help both sides decide the best way to settle the dispute.
Mediation
neutral third party who helps the conflicting parties explore innovative solutions to their dispute
Arbitration
most formal, costly and time-consuming method of resolving disputes.