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TM (Challenge, Accountabilities, Why PM: my personal trait:, Projects,…

- - - - Quality Management
- - - - High level,
        
        be detail oriented.
- - - - TA/Usage
        
        Stakeholder
        
        Tech team
        
        Collaboration
        
        Report line
        
        Issue handling (RCA)
        
        Data owner, IT, InfoSec, etc.
        
        Config
        
        Development
        
        Troubleshooting
        
        UI UX(Persona/Figma)
        
        QA(Selenium) CICD
        
        Docs update
        
        Monitor
        
        Uptime robot/ 24x7/Jenkins/Power automation/Apex class
        
        Regional head
        
        Business owner
        
        Core stakeholder - support head
    - - C2C peer support site, login user: product setting.
    - - ERS: IP check, login for product setting.
      - SSC: URL check
      - Docs Center: Product Docs(Umbraco/Akamai/Git Repository)
  - - - 3K+ user. Pull all ext/int data source all together.
    - - B2B product support site, login user: case tracking.
  - - - ICS survey
      - NTT/CSPI/LMP
  - - - Survey tool VOC (for internal use, TSDM)
- - - - Scope
        
        Requirment gathering
        
        Tech team meeting
        
        Project kick off
        
        Agile/Screm
        
        STG/BETA/PROD
        
        1 more item...
        
        [QA] (Test Script/ Scenario/E2E)
        
        Configuration
        
        Quality Management
        
        Set expection
        
        Communcation channel
        
        Concent meeting
        
        Tentive Roadmap
        
        Evaluate Plug-in/Vendor for business requirement
        
        Prioritaize
        
        Company goal Match/Alignment
        
        Solution Propose/ Workaround
        
        Use case/ scenario
      - Painpoint