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Chapter 7: What is a Process? - Coggle Diagram
Chapter 7: What is a Process?
What is a Process?
A process is a collection of tasks, steps, or activities that are performed, usually in a specific order, and
result in an end product such as a tangible good or the provision of a service.
Four Layers of the Process Definition
The Steps, Processing Time, Interdependencies, and Resources and Assignment
Major Process Components
Processes are made up of components that include inputs, outputs, events, tasks (activities), and
decisions.
Input refers to anything that enters a process or is required to enter a process to drive the creation of an
output.
The output of a process is the service or product that is used by the customer of the process.
Events are specific, predefined criteria or actions that cause a process to begin working.
Tasks, or activities, are the heart of a process. Just as the heart pumps blood through your body, the
tasks within a process pump the inputs through, turning them into the outputs. T
Decisions are closely related to tasks and can be tasks themselves.
Process Owners
A process owner can be:
• A person in charge of a very specific process or function
• An executive-level individual who is probably responsible for a number of processes in his or her division
• A team supervisor or department manager
The responsibilities of a process owner are often defined by the infrastructure of a specific business
Data
all processes generate some form of data
The SIPOC diagram is one of the most often used tools for understanding process components and process relevance because it is so effective and simple.
