CSE New Employee Orientation System
A disconnect between the different goals of the business and IT.
Why does it exist: the business felt their needs weren't being met by the IT department.
What is the cause? There wasn't a relationship manager to keep the business and IT on the same page.
What is the consequence? The business doesn't get what they need and IT focuses on what they need.
Impact to IT: the IT dept. is operating in a silo
How did it impact the organization? It has a negative impact. Project priorities are not appropriately established.
Responsible party: Department Heads
Possible Solutions
What could have been done differently? The department heads need to reopen the lines of communication to get alignment on the company's goals.
What needs to change? Process, people, or technology? The process of the way people connect in the organization needs to change.
HR onboarding team needs a new system.
Why does it exist? The issues with the current system are in an endless time loop of sitting at the bottom of the priority list throughout each hiring season.
How did it happen? Normal system aging.
What is the consequence? The HR/Onboarding team looks unorganized to new hires.
How did it impact the IT group? It adds another project to their already heavy workload.
How did it impact the organization? Redundant paperwork slows down the onboarding process.
Responsible party: HR and IT
Possible Solutions
What could have been done differently? Requirements definition could be stronger to make the case for a new system immediately.
What needs to change? The process needs to change first, then the technology.
Solution: Use the RFP process recommended by the consultants to find solutions for the projects.
Pros and Cons
Feasibility: Feasible. It will take some work to develop the correct information to send out the RFPs, but it's not out of reach.
Timeline
Ryan attended the new employee orientation and noticed some areas for improvement.
Ryan's boss explained the external review of HQ's operations and that Ryan's position had come out of that review.
Ryan met with Maggie to get her perspective on the status of the company's handling of the onboarding system upgrades.
Ryan met with Don to talk about the Orientation Options Analysis.
Ryan met with Maggie to review the Orientation Options Analysis. They decided it was necessary to do an RFP.
Conduct regular meetings that highlight each department's top issues
Pros and Cons
Feasibility: Pending scheduling, this is highly feasible.
Pro: Gives visibility into what problems other departments are facing.
Con: Some people might walk away with indifference towards other departments' issues
Pros: Possible solutions have already been suggested/identified by the consultants.
Cons: The best solution may take a long time to come to fruition. There may not be enough value to an external solution.