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ERRONEOUS TRANSFERS (SWITCHING BY MISTAKE) MSN=MPAN - Coggle Diagram
ERRONEOUS TRANSFERS (SWITCHING BY MISTAKE) MSN=MPAN
ET GAIN
1) CUSTOMER THAT IS NOT OURS SAYS YOUVE TAKEN MY SUPPLY (UPSET)
Our customer is being billed by prev suppiler
phone call from supplier
Get a pic
Msn is not on supply with us... ET
Raise an ET (301)
Bring on the right Mpan (17 days, 7 days for elec only)
I NEED TO TALK TO THE CUSTOMER
ET LOSS
1) Im not laeaving!!
ive just received final bill!
3) final settlement balance (BANK ACCOUNT) - massive debit or lots of credit
Get a pic
If the msn shows im NOT supplying, this is an ET
Raise an ET (RET/D301)
Wait for loss d86
Re-apply 17 days
1) Wont affect your suppply!
2) Dont worry, you wont get double billed!
3) As soon as youre with the right supplier, seem as ifyou never left / never happened!
youd be charged what you would be normally charged!
its just our computer talking to your computer