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Electricity Flows, Email Sent to customer, On Supply, (Only sent to ECOES…
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Could be due to:
- The customer switching within the last 28 days
- Address incorrect
- De-energised meter
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Could be due to:
- Outstanding debit with previous supplier
- New tenant has moved into a property and old supplier not informed
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If we reapply for supply within 3 w.days the customer can return to 'Registration Accepted', however if not the process will need to begin from 'Pre- registration again'
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If customer doesn't want to switch (mistake/ someone chosen wrong address) we have 14 c.days to send a D0361 to reject to them leaving
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