Chapter 8 : Universal Design & User Support
Definition : Process of designing product so that they can be used by as many people as possible in as many situations as possible.
Universal Design Principles
⭐ Equitable Use
⭐ Flexibility in Use
⭐ Simple and Intuitive to Use
⭐ Perceptible Information
⭐ Tolerance for Error
⭐ Low Physical Effort
⭐ Size and Space for approach and use
Multi Sensory System
⭐ Speech
⭐ Non-Speech
⭐ Handwriting
⭐ Senses
⭐ Touch
⭐Gesture
User with disabilities
⭐ Visual Impairment
⭐ Hearing Impairment
⭐ Physical Impairment
⭐ Speech Impairment
⭐ Dyslexia
⭐ Age groups
⭐ Cultural Differences
User Support
⭐ Issues
⭐ Types of User Support
⭐ Help and Documentation
⭐ Approaches to User Support
🚩 Command Assistance
🚩 Command Prompt
🚩 On-line Tutorials
🚩 On-line Documentation
🚩 Wizards and Assistants