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Chapter 11 : Socio-Organizational Issues and Stakeholder Requirements -…
Chapter 11 : Socio-Organizational Issues and Stakeholder Requirements
Organizational Issues
:star: Conflict & Power
:star: Who benefits
Stakeholders
:star: Identify Requirements
:star: Types of Stakeholders
:red_flag: Primary
:red_flag: Secondary
:red_flag: Tertiary
:red_flag: Facilitating
Socio-technical Models
:star: Human Requirements
:star: Technical Requierements
Participatory Design
Include user directly in the design process
Organizational Structures
Groupware
:star: Communication Structures
:star: Email
:star: Lotus Notes
:star: NetMeeting
Open System Task Analysis (OSTA)
:star: User's goals
:star: Task Input
:star: External Environment
:star: Transformation Processess
:star: Social System
:star: Technical System
:star: Performance Satisfaction Criteria
:star: New Technical Sytem