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Job received - Coggle Diagram
Job received
Logged in Mercury NI
Post code allocated to Partner?
Yes
Job lands in
console/
depot WIP
Phone Partner to
confirm avaliability
Assign job to Partner
through Mercury
How?
Presents list of partners
from supplier maintenance
Partner books job
Partner attends
Revisit?
2 more items...
Job lands in Visit
Completion Details
Sends appointment
info
What info
1 more item...
Status updates in the
visit scheduled screen
1 more item...
Status updates
in the console
What gets sent?
Due by (based on SLA)
Or new partners tab
No
First Contact Triage
If partner needed
One of 4 regions