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Managing queues - Coggle Diagram
Managing queues
Perceived and actual Waiting time
Fairness
Explanation
Value
Speed
Distraction
Perfomance of waiting line waitings
Little´s law
relationship among the line length and arrival rate
Ideal time
amount of time a server is inactive
Waiting line
amount of time
Line length
number of customers
The utilization factor
percentage of time servers are busy with the customers
basic assumptions
Customers perception
Infinite source of potential customers
Appropiate queue behavior
Random arrivals and service
Uniform service effectiveness
First come, first been served
Servers performance