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CFU Customer - Coggle Diagram
CFU Customer
Complementer
Video Streaming Services
YouTube
Netflix
Music Streaming Service
Joox
Spotify
Social Media
Instagram
WhatsApp
Facebook
Strategy
Based on Timeline
2020-2021: Accelerate & Scale (Digital First Radical Design of Customer)
2020-2023: Create the "WOW" (Best in the Class Customer Journey & Experience)
CX Approach
Optimize the customer experience
Reset into digital first customer experience
Great Digination
Digital Capabilities
Digital Customer Experience
Competitor
Broadband & TV Company
Bizznett
First Media
Play Media
Next Media
Cellular Company
Indosat
XL
Channel
Media
Instagram IndiHome
e-mail
customercare@telkom.co.id
Telp +147
Twitter IndiHome
FB IndiHome
Mobile Apps myIndiHome
On the Spot
Plasa Telkom
Sales on the Spot
Customer
Sector
Corporate
Government
Educational Institution
UKM
Area
Urban Area Community
3T Area Community
Product
IndiHome
Telepon Rumah
Dual Play
Add-On
Single Play
Triple Play
Minipack
OTT Video Streaming