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Consumer - Correspondence Touch Points - Coggle Diagram
Consumer - Correspondence Touch Points
onRegistration
Welcome Pack
Email
Message = (Please refer to attachment)
Attachment = Detailed PDF file - Welcoming Pack
Theme = Welcoming & Informative - (Different content from the Training & Ambassador Pack)
Time = Instantly - with a frequency of > a day follow up if not read
SMS
Message = (Please refer to link)
Attachment = Link connecting to the Welcoming Pack
Theme = Welcoming & Informative - (Different content from the Training & Ambassador Pack)
Time = Instantly - with a frequency of > a day follow up if not read
Push Notification
Message = Redirection message to LittleFish App
Attachment = Automatic and instant connection to the Welcoming Pack
Theme = Welcoming & Informative - (Different content from the Training & Ambassador Pack)
Time = Instantly - with a frequency of > a day follow up if not read
Training Manual
Email
Message = (Please refer to attachment)
Attachment = Detailed PDF file - Training Manual
Theme = Welcoming & Informative - (Different content from the Welcoming & Ambassador Packs
Time = Instantly - with a frequency of > a day follow up if not read
Push Notification -
Message = Redirection message to LittleFish App
Attachment = Automatic and instant connection to the Training Pack
Theme = Welcoming & Informative - (Different content from the Welcoming & Ambassador Packs
Time = Instantly - with a frequency of > a day follow up if not read
SMS
Message = (Please refer to link)
Attachment = Link connecting to the Training Manual
Theme = Welcoming & Informative - (Different content from the Welcoming & Ambassador Packs
Time = Instantly - with a frequency of > a day follow up if not read
Rewards Program Pack
Email
Message = (Please refer to attachment)
Theme = Welcoming & Informative - (Different content from the Welcoming, Training & Ambassador Pack)
Attachment = Detailed PDF file - Rewards Program Pack
Time = Instantly - with a frequency of > a day follow up if not read
SMS
Message = (Please refer to link)
Attachment = Link connecting to the Rewards Program Pack
Theme = Welcoming & Informative - (Different content from the Welcoming, Training & Ambassador Pack)
Time = Instantly - with a frequency of > a day follow up if not read
Push Notification
Message = Redirection message to LittleFish App
Attachment = Automatic and instant connection to the Rewards Program Pack
Theme = Welcoming & Informative - (Different content from the Welcoming, Training & Ambassador Pack)
Time = Instantly - with a frequency of > a day follow up if not read
Ambassador Program Pack
Email
Message = (Please refer to attachment)
Attachment = Detailed PFD file - Ambassador Program Pack
Theme = Welcoming & Informative - (Different content from the Welcoming & Training Packs
Time = Instantly - with a frequency of > a day follow up if not read
SMS
Message = (Please refer to link)
Attachment = Link connecting to the Ambassador Program Pack
Theme = Welcoming & Informative - (Different content from the Welcoming & Training Packs
Time = Instantly - with a frequency of > a day follow up if not read
Push Notification
Message = Redirection message to LittleFish App
Attachment = Automatic and instant connection to the Ambassador Program Pack
Theme = Welcoming & Informative - (Different content from the Welcoming & Training Packs
Time = Instantly - with a frequency of > a day follow up if not read
Catalogue Pack
Email
Message = (Please refer to attachment)
Attachment = Detailed PDF file - Catalogue Pack
Theme = Informative - (Different content from the Welcoming, Training, Ambassador & Reward Program Pack)
Time = Instantly - with a frequency of > a 3 days if new deals, promotions, specials or rewards are listed - Option to Opt out if not required
SMS
Message = (Please refer to link)
Attachment = Link connecting to the Catalogue
Theme = Informative - (Different content from the Welcoming, Training, Ambassador & Reward Program Pack)
Time = Instantly - with a frequency of > a 3 days if new deals, promotions, specials or rewards are listed - Option to Opt out if not required
Push Notification
Message = Redirection message to LittleFish App
Attachment = Automatic and instant connection to the Catalogue Pack
Theme = Informative - (Different content from the Welcoming, Training, Ambassador & Reward Program Pack)
Time = Instantly - with a frequency of > a 3 days if new deals, promotions, specials or rewards are listed - Option to Opt out if not required
onFirstCheckout
Push Notification - SMS
Time = Immediately after clicking checkout
Message = All your shopping list is in transit, you can also track your shopping on our "Check-IT-Out"functionality on the LittleFish App
Theme = Showing the preparation of the shopping list in an animation set up "Check-IT-Out" functionality
onFirstFollow
Email
Message = (Please find the attachment)
Attachment = Detailed PDF file -About the LittleFish App and it's registered SMME's whereby you get all the information about LittleFish and It's SMME's which will also include the T&C on using the
LittleFish App and many more services
Theme = Welcoming & Informative
Time = Instantly
SMS
Message = Please refer to link
Attachment = Link connection to LittleFish App and it's registered SMME's whereby you get all the information about LittleFish and It's SMME's which will also include the T&C on using the
LittleFish App and many more services
Theme = Welcoming & Informative
Time = Instantly
Push Notification
Message = Redirection message to LittleFish App
Attachment = Automatic and instant connection the LittleFish App and it's registered SMME's whereby you get all the information about LittleFish and It's SMME's which will also include the T&C on using the
LittleFish App and many more services
Theme = Welcoming & Informative
Time = Instantly
onFirstWishlistItem
Email
Attachment = Detailed PDF file - WishList pending CheckOut - with a functionality to discard the WishList or Complete it and CheckOut
Message = (Please refer to attachment)
Time = > a week if not checked out - with auto deletion functionality if not attended within a week
Theme = Notification to your WishList
SMS
Message = A reminder of Items still pending checkout on the WishList
Attachment = Link connection to the WishList pending CheckOut - with a functionality to discard the WishList or Complete it and CheckOut
Theme = Notification to your WishList
Time = > a week if not checked out - with auto deletion functionality if not attended within a week
Push Notification
Message = Redirection message to LittleFish App
Attachment = Automatic and instant connection to the WishList pending CheckOut - with a functionality to discard the WishList or Complete it and CheckOut
Theme = Notification to your WishList
Time = > a week if not checked out - with auto deletion functionality if not attended within a week
onCheckIn
Email
Message = (Please refer to attachment)
Attachment = Detailed PDF file - Shopping Directory or Catalogue/Check-IT-Out
Theme = Welcoming & Informative
Time = Instantly - with a frequency of "As in when it is required or there is any need to know on what is happening in the stores"
Push Notification
Message = Redirection message to the Shopping Directory or Catalogue- Check-IT-Out
Attachment = Automatic and instant connection to the Shopping Directory or Catalogue/Check-IT-Out
Theme = Welcoming & Informative
Time = Instantly - with a frequency of "As in when it is required or there is any need to know on what is happening in the stores"
SMS
Message = (Please refer to link)
Attachment = Link connecting to the Shopping Directory or Catalogue/Check-IT-Out
Theme = Welcoming & Informative
Time = Instantly - with a frequency of "As in when it is required or there is any need to know on what is happening in the stores"
onFirstCashlessCheckout
Push Notification - Email - SMS
Attachment = Detailed PDF file - Showing the Store doing the invoicing MUST HAVE Company Letter, Purchased items, Cost, etc.
Time = Immediately after clicking checkout
Message = Thank you for using LittleFish App
onFollowedStorePost
Email
Message = (Please refer to the attachment)
Attachment = Detailed PDF file - About the SMME's posts of latest trends being advertised on the LittleFish App
Theme = Notification
Time = Instantly with a frequency of "As in when" new posts are posted or any other material supporting their best marketing strategy
SMS
Message = Please refer to the link
Attachment = Link connection to LittleFish App to view SMME's posts
Theme = Notification
Time = Instantly with a frequency of "As in when" new posts are posted or any other material supporting their best marketing strategy
Push Notification
Message = Automatic connection to LittleFish App to view latest trends being advertised on the App by SMME's
Attachment = Automatic and instant connection the LittleFish App to view the latest trends being advertised on the App by SMME's
Theme = Notification
Time = Instantly with a frequency of "As in when" new posts are posted or any other material supporting their best marketing strategy
onFollowedStoreBroadcast
Email
Live Streaming of SMME's store for their online platform through the LittleFish App - which can also be used as a advertising platform for stores that prefers going digital. This platform will be made available to shoppers via Push Notification, Email with link & SMS with link for easy access to LittleFish App
SMS
Live Streaming of SMME's store for their online platform through the LittleFish App - which can also be used as a advertising platform for stores that prefers going digital. This platform will be made available to shoppers via Push Notification, Email with link & SMS with link for easy access to LittleFish App
Push Noticiation
Live Streaming of SMME's store for their online platform through the LittleFish App - which can also be used as a advertising platform for stores that prefers going digital. This platform will be made available to shoppers via Push Notification, Email with link & SMS with link for easy access to LittleFish App
onStore Communicator/Lets Chat
Email
Message = (Please refer to attachment)
Attachment = Detailed PDF file - Newsletter & Notifications
Theme = Newsletter & Notifications - Promotions, Specials deals, Rewards system, Coupons etc.
Time = Instantly - with a frequency of "As in when it is required or there is any need to know on what is happening in the stores"
SMS
Message = (Please refer to link)
Attachment = Link connecting to the Newsletter or Notifications
Theme = Newsletter & Notifications - Promotions, Specials deals, Rewards system, Coupons, New Store opening, Store Relocation etc..
Time = Instantly - with a frequency of "As in when it is required or there is any need to know on what is happening in the stores"
Push Notification
Message = Redirection message to the Newsletter & Store Notifications
Attachment = Automatic and instant connection to the Newsletter & Notifications
Time = Instantly - with a frequency of "As in when it is required or there is any need to know on what is happening in the stores"
Theme = Newsletter & Notifications - Promotions, Specials deals, Rewards system, Coupons, New Store opening, Store Relocation etc.
onCheckOut
Push Notification - Email - SMS
Message = Thank you for using LittleFish App. Your shopping list is on it's way and see you on your next purchase
Time = Immediately after clicking checkout
Theme = Close Out
OnFirstInvoicing
Email
Message = (Please find the attached)
Attachment = Detailed PDF file - SMME's Smart Invoicing
Theme = Thank you for shopping with US – Welcome to “Smart Invoicing”
Time = Instantly on completion of shopping and checking out
SMS
Message = Please refer to link
Attachment = Link connection to LittleFish App and it's registered SMME's Smart Invoicing
Theme = Thank you for shopping with US – Welcome to “Smart Invoicing”
Time = Instantly on completion of shopping and checking out
Push Noyification
Message = Redirection message to LittleFish App
Attachment = Automatic and instant connection the LittleFish App and it's registered SMME's Smart Invoicing
Theme = Thank you for shopping with US – Welcome to “Smart Invoicing”
Time = Instantly on completion of shopping and checking out
OnFirstInvoicePayment
Message = (Please refer to attachment)
Attachment = Detailed PDF file - LittleFish's Payment with just a "CLICK"
Theme = Thank you for shopping with US – Welcome to LittleFish's Payment with just a "CLICK"
Time = Instantly on completion of shopping and checking out
Message = Please refer to link
Attachment = Link connection to LittleFish App and it's registered SMME's Smart Invoicing/Payment with just a "CLICK"
Theme = Thank you for shopping with US – Welcome to LittleFish's Payment with just a "CLICK"
Time = Instantly on completion of shopping and checking out
Push Notification
Message = Redirection message to LittleFish App
Attachment = Automatic and instant connection the LittleFish App and it's registered SMME's Smart Invoicing/Payment with just a "CLICK"
Time = Instantly on completion of shopping and checking out
Theme = Thank you for shopping with US – Welcome to LittleFish's Payment with just a "CLICK"