Consumer - Correspondence Touch Points

onRegistration

Welcome Pack

Email

SMS

Push Notification

Training Manual

Rewards Program Pack

Ambassador Program Pack

Catalogue Pack

Message = (Please refer to attachment)

Attachment = Detailed PDF file - Welcoming Pack

Theme = Welcoming & Informative - (Different content from the Training & Ambassador Pack)

Message = (Please refer to link)

Attachment = Link connecting to the Welcoming Pack

Theme = Welcoming & Informative - (Different content from the Training & Ambassador Pack)

Email

SMS

Push Notification

onFirstCheckout

onFirstFollow

onFirstWishlistItem

onCheckIn

onFirstCashlessCheckout

onFollowedStorePost

onFollowedStoreBroadcast

Message = Redirection message to LittleFish App

Attachment = Automatic and instant connection to the Welcoming Pack

Theme = Welcoming & Informative - (Different content from the Training & Ambassador Pack)

Time = Instantly - with a frequency of > a day follow up if not read

Time = Instantly - with a frequency of > a day follow up if not read

Time = Instantly - with a frequency of > a day follow up if not read

Email

Push Notification -

Message = Redirection message to LittleFish App

Attachment = Automatic and instant connection to the Training Pack

Theme = Welcoming & Informative - (Different content from the Welcoming & Ambassador Packs

Time = Instantly - with a frequency of > a day follow up if not read

SMS

Message = (Please refer to attachment)

Attachment = Detailed PDF file - Training Manual

Theme = Welcoming & Informative - (Different content from the Welcoming & Ambassador Packs

Time = Instantly - with a frequency of > a day follow up if not read

Message = (Please refer to link)

Attachment = Link connecting to the Training Manual

Theme = Welcoming & Informative - (Different content from the Welcoming & Ambassador Packs

Time = Instantly - with a frequency of > a day follow up if not read

Message = Redirection message to LittleFish App

Attachment = Automatic and instant connection to the Ambassador Program Pack

Theme = Welcoming & Informative - (Different content from the Welcoming & Training Packs

Message = (Please refer to attachment)

Attachment = Detailed PFD file - Ambassador Program Pack

Theme = Welcoming & Informative - (Different content from the Welcoming & Training Packs

Message = (Please refer to link)

Attachment = Link connecting to the Ambassador Program Pack

Theme = Welcoming & Informative - (Different content from the Welcoming & Training Packs

Time = Instantly - with a frequency of > a day follow up if not read

Time = Instantly - with a frequency of > a day follow up if not read

Time = Instantly - with a frequency of > a day follow up if not read

Email

SMS

Push Notification

Message = Redirection message to LittleFish App

Attachment = Automatic and instant connection to the Rewards Program Pack

Theme = Welcoming & Informative - (Different content from the Welcoming, Training & Ambassador Pack)

Time = Instantly - with a frequency of > a day follow up if not read

Message = (Please refer to link)

Attachment = Link connecting to the Rewards Program Pack

Theme = Welcoming & Informative - (Different content from the Welcoming, Training & Ambassador Pack)

Message = (Please refer to attachment)

Theme = Welcoming & Informative - (Different content from the Welcoming, Training & Ambassador Pack)

Attachment = Detailed PDF file - Rewards Program Pack

Time = Instantly - with a frequency of > a day follow up if not read

Time = Instantly - with a frequency of > a day follow up if not read

Email

SMS

Push Notification

Message = (Please refer to link)

Attachment = Link connecting to the Catalogue

Theme = Informative - (Different content from the Welcoming, Training, Ambassador & Reward Program Pack)

Message = (Please refer to attachment)

Attachment = Detailed PDF file - Catalogue Pack

Theme = Informative - (Different content from the Welcoming, Training, Ambassador & Reward Program Pack)

Message = Redirection message to LittleFish App

Attachment = Automatic and instant connection to the Catalogue Pack

Theme = Informative - (Different content from the Welcoming, Training, Ambassador & Reward Program Pack)

Time = Instantly - with a frequency of > a 3 days if new deals, promotions, specials or rewards are listed - Option to Opt out if not required

Time = Instantly - with a frequency of > a 3 days if new deals, promotions, specials or rewards are listed - Option to Opt out if not required

Time = Instantly - with a frequency of > a 3 days if new deals, promotions, specials or rewards are listed - Option to Opt out if not required

onStore Communicator/Lets Chat

Email

SMS

Push Notification

Message = Redirection message to the Newsletter & Store Notifications

Attachment = Automatic and instant connection to the Newsletter & Notifications

Time = Instantly - with a frequency of "As in when it is required or there is any need to know on what is happening in the stores"

Theme = Newsletter & Notifications - Promotions, Specials deals, Rewards system, Coupons, New Store opening, Store Relocation etc.

Message = (Please refer to attachment)

Attachment = Detailed PDF file - Newsletter & Notifications

Theme = Newsletter & Notifications - Promotions, Specials deals, Rewards system, Coupons etc.

Time = Instantly - with a frequency of "As in when it is required or there is any need to know on what is happening in the stores"

Message = (Please refer to link)

Attachment = Link connecting to the Newsletter or Notifications

Theme = Newsletter & Notifications - Promotions, Specials deals, Rewards system, Coupons, New Store opening, Store Relocation etc..

Time = Instantly - with a frequency of "As in when it is required or there is any need to know on what is happening in the stores"

Email

Push Notification

SMS

Message = (Please refer to link)

Attachment = Link connecting to the Shopping Directory or Catalogue/Check-IT-Out

Theme = Welcoming & Informative

Message = (Please refer to attachment)

Attachment = Detailed PDF file - Shopping Directory or Catalogue/Check-IT-Out

Theme = Welcoming & Informative

Time = Instantly - with a frequency of "As in when it is required or there is any need to know on what is happening in the stores"

Message = Redirection message to the Shopping Directory or Catalogue- Check-IT-Out

Attachment = Automatic and instant connection to the Shopping Directory or Catalogue/Check-IT-Out

Theme = Welcoming & Informative

Time = Instantly - with a frequency of "As in when it is required or there is any need to know on what is happening in the stores"

Time = Instantly - with a frequency of "As in when it is required or there is any need to know on what is happening in the stores"

onCheckOut

Push Notification - Email - SMS

Message = Thank you for using LittleFish App. Your shopping list is on it's way and see you on your next purchase

Time = Immediately after clicking checkout

Theme = Close Out

Push Notification - SMS

Time = Immediately after clicking checkout

Message = All your shopping list is in transit, you can also track your shopping on our "Check-IT-Out"functionality on the LittleFish App

Push Notification - Email - SMS

Attachment = Detailed PDF file - Showing the Store doing the invoicing MUST HAVE Company Letter, Purchased items, Cost, etc.

Time = Immediately after clicking checkout

Message = Thank you for using LittleFish App

Theme = Showing the preparation of the shopping list in an animation set up "Check-IT-Out" functionality

Email

SMS

Push Notification

Message = A reminder of Items still pending checkout on the WishList

Attachment = Link connection to the WishList pending CheckOut - with a functionality to discard the WishList or Complete it and CheckOut

Theme = Notification to your WishList

Attachment = Detailed PDF file - WishList pending CheckOut - with a functionality to discard the WishList or Complete it and CheckOut

Message = (Please refer to attachment)

Time = > a week if not checked out - with auto deletion functionality if not attended within a week

Time = > a week if not checked out - with auto deletion functionality if not attended within a week

Theme = Notification to your WishList

Message = Redirection message to LittleFish App

Attachment = Automatic and instant connection to the WishList pending CheckOut - with a functionality to discard the WishList or Complete it and CheckOut

Theme = Notification to your WishList

Time = > a week if not checked out - with auto deletion functionality if not attended within a week

Email

SMS

Push Notification

Message = Redirection message to LittleFish App

Attachment = Automatic and instant connection the LittleFish App and it's registered SMME's whereby you get all the information about LittleFish and It's SMME's which will also include the T&C on using the
LittleFish App and many more services

Theme = Welcoming & Informative

Time = Instantly

Message = (Please find the attachment)

Attachment = Detailed PDF file -About the LittleFish App and it's registered SMME's whereby you get all the information about LittleFish and It's SMME's which will also include the T&C on using the
LittleFish App and many more services

Theme = Welcoming & Informative

Time = Instantly

Message = Please refer to link

Attachment = Link connection to LittleFish App and it's registered SMME's whereby you get all the information about LittleFish and It's SMME's which will also include the T&C on using the
LittleFish App and many more services

Theme = Welcoming & Informative

Time = Instantly

Email

Email

SMS

Push Notification

Message = Automatic connection to LittleFish App to view latest trends being advertised on the App by SMME's

Attachment = Automatic and instant connection the LittleFish App to view the latest trends being advertised on the App by SMME's

Theme = Notification

Message = (Please refer to the attachment)

Attachment = Detailed PDF file - About the SMME's posts of latest trends being advertised on the LittleFish App

Theme = Notification

Message = Please refer to the link

Attachment = Link connection to LittleFish App to view SMME's posts

Theme = Notification

Time = Instantly with a frequency of "As in when" new posts are posted or any other material supporting their best marketing strategy

Time = Instantly with a frequency of "As in when" new posts are posted or any other material supporting their best marketing strategy

Time = Instantly with a frequency of "As in when" new posts are posted or any other material supporting their best marketing strategy

SMS

Push Noticiation

Live Streaming of SMME's store for their online platform through the LittleFish App - which can also be used as a advertising platform for stores that prefers going digital. This platform will be made available to shoppers via Push Notification, Email with link & SMS with link for easy access to LittleFish App

Live Streaming of SMME's store for their online platform through the LittleFish App - which can also be used as a advertising platform for stores that prefers going digital. This platform will be made available to shoppers via Push Notification, Email with link & SMS with link for easy access to LittleFish App

Live Streaming of SMME's store for their online platform through the LittleFish App - which can also be used as a advertising platform for stores that prefers going digital. This platform will be made available to shoppers via Push Notification, Email with link & SMS with link for easy access to LittleFish App

OnFirstInvoicing

Email

SMS

Push Noyification

Message = Redirection message to LittleFish App

Attachment = Automatic and instant connection the LittleFish App and it's registered SMME's Smart Invoicing

Theme = Thank you for shopping with US – Welcome to “Smart Invoicing”

Time = Instantly on completion of shopping and checking out

Message = (Please find the attached)

Attachment = Detailed PDF file - SMME's Smart Invoicing

Theme = Thank you for shopping with US – Welcome to “Smart Invoicing”

Time = Instantly on completion of shopping and checking out

Message = Please refer to link

Attachment = Link connection to LittleFish App and it's registered SMME's Smart Invoicing

Theme = Thank you for shopping with US – Welcome to “Smart Invoicing”

Time = Instantly on completion of shopping and checking out

OnFirstInvoicePayment

click to edit

click to edit

Push Notification

Message = Redirection message to LittleFish App

Attachment = Automatic and instant connection the LittleFish App and it's registered SMME's Smart Invoicing/Payment with just a "CLICK"

Time = Instantly on completion of shopping and checking out

Message = (Please refer to attachment)

Attachment = Detailed PDF file - LittleFish's Payment with just a "CLICK"

Theme = Thank you for shopping with US – Welcome to LittleFish's Payment with just a "CLICK"

Time = Instantly on completion of shopping and checking out

Message = Please refer to link

Attachment = Link connection to LittleFish App and it's registered SMME's Smart Invoicing/Payment with just a "CLICK"

Theme = Thank you for shopping with US – Welcome to LittleFish's Payment with just a "CLICK"

Time = Instantly on completion of shopping and checking out

Theme = Thank you for shopping with US – Welcome to LittleFish's Payment with just a "CLICK"

click to edit