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Order rate is low for Pune - Coggle Diagram
Order rate is low for Pune
Product
Mobil App
Mobile application lacks features that hinders customer experience while ordering (P1)
App does not show the food menu correctly for given location (P0)
App does not show the all restaurant available in that area (P1)
Website
Wrong discounts shown on the Website app (P0)
Customer experience is not good while switching to payment gateway (P0)
Price
Price of food
Surge in prices of the food on the app (P1)
Price of the food is more compared to competitor (P0)
Discounts on the food
Discounts on the food are less compared to competition (P1)
Mismatch between Discounts shown on app and actual discount given (P0)
Service
Preparation time shown by the restaurant is high (P0)
Delivery person takes longer than promised (P0)
Reviews on delivery of service is not good (P1)
Value added service
No loyalty points for customer compared to competition (P1)
No complementary dish on the order compared to competition (P0)