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Create ticket and chat with Helpdesk - Coggle Diagram
Create ticket and chat with Helpdesk
A:
Proceed
?
Button : Yes /No
U: Yes
Please provide below details:
Issue Summary (*) :
Single line / pre-filled with user utterance. If used independent, leave it blank
Email (
) # :
Prefilled from SSO and editable*
Contact Number (
) # :
Prefilled from SSO and editable*
<<Next>>
Issue Description (*)
Multiline
<<Submit>>
Would you like to upload a screenshot of the issue?
<<Yes>> <<No>>
No
.
Thank you! I have created ticket {ticket#} for you
and assigned it to Helpdesk
if live-chat enable
2 more items...
Yes
Please select file, click on paperclip icon from bottom left corner.
Would you like to add more attachments?
<<Yes>> <<No>>
No
1 more item...
Yes
1 more item...
U: No
Is there anything else i may help you with?