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Current State Points Retention, -30 days to start of use year, 0 i.e. use…
Current State Points Retention
Points Statement - 1st of the month (EM drops 2nd/3rd of Month, DM varies)
Did member pay invoice?
Y
END
N
Dunning EM 1
Did member pay invoice?
Y
END
N
Dunning DM 2
Did member pay invoice?
Y
1 more item...
N
1 more item...
Marketing Pre Invoice Touchpoint
-30 days to start of use year
0 i.e. use year month - sent mid mth
+30 days post use year month
+90 days post use year month
2nd Wed of the Month