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Late delivery - Coggle Diagram
Late delivery
Credit Max
Info from Finans: Credit Max stopped to be send. If orders are placed over a long period and the total cost is over the limit, it will hold back all products. this is not correct, this was in the old days, this is now corrected, confirmed by finans.
Info from Production: If the order is registered with K (Credit max) then the order will be postponed 14 days later, by warehouse.
Info from Finans / confirmed in production: Orders with credit max are printed in hardcopy and results in the documents are out of date quick. they need to use the system. According to Finans the production are aware to see the list of credit max in the system. It was confirmed by warehouse that it is checked in the system every morning
Info from sale: There are doubt about when shipping/warehouse are getting information when payment are received from customer.
Is it possible to use a bank guaranty instead of Atradius ensuring ? Info from Finans: This will make it much more time consuming, because there need to be acceptance from customer bank.
Is it possible to prioritize customer not to have a credit max ? Yes it is possible, this is a top management dicision
Sale
Info from Planing: Some times delivery times are to short and results in, sub-suppliers are pushed to deliver faster, which can result in other items from same supplier, will be delayed. and some other orders in production is delayed, because of the choice of priority from sale.
Info from Finans: Sale are making agreements with customers, regarding infront payment of first order and later the next order, even the customer have not payed the rest of the first product.
Info from Finans: Customer sometimes don't want the products to be send, then they will not pay for the product and DESMI become a "stock hotel". Customer should pay a daily payment for using DESMI as a "Stock hotel"
Infor from sale: Sale experience this in few cases from time to time. there need to be made a code for this
Info from Finans: Sometimes sales are sending confirmation doc. of payment from the customer bank. Payment confirmation from customer is not money and is not acceptable.
Info from sale: Payment can some time take 5-7 days from customer, but sale sometimes receive a SWIFT, which is a confirmation of the payment is in transfer.
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Purchase/Planning
Missing Support, when sub supplier cannot deliver on time
Sales Support accept assistants according to BPM Delay Mitigation. This process have not been prioritized before, because of work load. according to Planning / Purchase
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Create code for "customer request of change of delivery time, even when it is in credit max"
Log file every time a date is changed is not visual in INFOR. this can cause missing information to the purchase/planing team.
Procurement
Castings are some of the critical items, Procurement are looking for alternative casting suppliers.
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Order Management
Infor from Production: Some data from the CO, is some times not the same as in the MO. This results in delays in the production and wrong type of name signs. This is listed as an task from Q to OM.
Info from Finans: Late delivery of credit notes from Order management, causes that the customer cannot pay on time. Order management are sending the credit notes to shipping, then shipping are sending the credit note to customer. there have only been few cases of this issue according to OM
Action: 20-08-2020: Order Management are looking in to a new request procedure to sale 14 days before shipment. Due date 21-08-2020.
Info from Finans: Reminder are beeing send by mail from the system, when order is placed and again 10 days before shipment if there are a credit max. according to Finans it is Order management that need to take contact to sale, then sale need to take contact to customer. there are no following up. There should be made phone calls instead of mails.
Action: 20-08-2020: Order Management are looking in to a new request procedure to sale 14 days before shipment. Due date 21-08-2020.
Finans
Screen dumps with credit max orders are send by Finans 1 time a week, to all global sales directors.
System is sending auto mails with reminder to order management (But is this the wright department ? and who will receive the mail ? ) See order management action.
DPTS
OP-95-001 is not clear about what alternative actions that is needed, if an item is delayed.
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Production
Missing certificates can result in late deliveries. New process is implemented to catch all certificates in the incoming control.
Orders with credit max are checked in production every morning. if date has passed the date, of the shipping day and still is in credit max, then the date will be postponed 14 days. Warehouse will check orders with credit max, when they are released, this can be seen from the first requested delivery date. this will be checked every morning ?
IT
More information is needed, when changing the delivery dates. (root cause and what action that have been done to live up to the first deliver date.)
QMS
There are no BPM, Showing who shall contact customer when there is a credit Max. Only making status coding made by warehouse
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