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Merchant Mitra Segment, CS Segment Treatment, Merchant Treatment, CS Mitra…
Merchant Mitra Segment
By GMV
WP Grade S 40-200
WP Grade A 16-40
WP Grade B 7.5 -16
WP Grade C 2.3 - 7.5
WP Grade D <2.3
By Physical
Grade A
Grade B
GradeC
GradeS
Grade D
CS Segment Treatment
WP Grade S
Ratio Agent 1 : 50
whatsapp support
Call Support
WP Grade B
Call support
Help on first order
whatsapp support
WP Grade A
Ratio Agent 1 : 200
Whatsapp Support
WP Grade C
Whatsapp Support
Chatbot Support
Merchant Treatment
Specific Promotion for Physical Grading
Specific Voucher for segment
CS Mitra Segment
isKnowntoUser
Yes / Semi
WP Grade A
Monthly GMV 16-40 mio IDR
Average Tx is > 5/month
WP Grade B
Mitra on first transaction
Transaction / month is above 5
Monthly GMV 7.5-16 mio IDR
WP Grade S
Average Transaction > 5/month
Monthly GMV 40 - 200 mio IDR
WP Grade C
transaction/ month above 5
Monthly GMV 2.3-7.5