Please enable JavaScript.
Coggle requires JavaScript to display documents.
National Patient-Centred Improvement Plan (Local) - Coggle Diagram
National Patient-Centred Improvement Plan
(Local)
Continuity and transition
Health providers who are directly involved in patients' transition from one phase of care to the next should ensure that they inform them about what to expect. Specifically, treatment and medication regimens should be clearly outlined and understood by patients.
Health providers should also inform patients about access to clinical, social, physical and financial support.
Respect for patients’ values, preferences and expressed needs
Engage patients in making decisions about their own health care; specifically, make a decision that is informed by their values and preferences.
Treat patients with dignity, respect, and sensitivity to their cultural values and autonomy.
Health providers should view patients not as individuals with health problems, but should first see them as humans. This will lead providers to promote the building of a relationship founded on trust, which can allow for better quality, person-centred care.
Information, communication and education
Ensure that health professionals are providing their patients with information regarding their clinical status, progress, and prognosis in a clear, respectful manner.
It's also important for providers to educate their patients about health measures and practices that aim to promote their health and prevent the occurrence of disease/illness.
Emotional support and alleviation of fear and anxiety
If a volunteer program that aim to support patients is not in place, it may be beneficial. Specifically, volunteers can provide emotional support for patients who are being treated. Volunteers should be trained to acknowledge a patient as a whole person, having multi-dimensional human experience, and especially eager for human connection.
Coordination and integration of care
Establish systems in place that facilitate cooperation amongst providers in the interest of the patient's overall well-being. One means of achieving this is to establish interoperability with regards to Health Information Technology.
Access to care
Connecting patients with health social workers may allow patients to be more educated on the availability and access to different health care options.
Health providers should educate patients on resources that they have access to in order to ensure that they are clear on how to navigate the health care system.
The patient experience in scheduling appointments, whether online or in person, should require minimal effort in order to reduce unnecessary stress/inconvenience.
Involvement of family and friends
Health professionals should seek to learn the whole picture of a patient's life, which includes the people involved who can provide the sort of support professionals sometimes cannot.
Health professionals should engage family members and close friends in the decision-making process; the patient's preference should be advised when doing so.
Physical comfort
Providers should work to ensure that the details of patients' environments are working for them, rather than against them.
Specifically, local health care institutions should ensure that patients have access to appropriate pain management and assistance with activities of daily living.