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Venues - Coggle Diagram
Venues
I want to book
Digital
Council website
Venues Website
Phone - multiple
Email
Partner email
Generic Venue
Arts Facilities
Enquiries
Database
Social Media
Arts Venues
Community Centres
Partner Venues
Face to Face
Service Delivery Coordinator
Show views
Community Centres
Service Centres
Sphere
Community Venues 96
Phone - Venue Booking Number, Community, Arts
Mutliple rooms in venue (140) with partner sites 250
Library Meeting Rooms
Payment Issues
Partner Venues
Customer
Access Venue
Revenue (Non-rates)
Physical Access
Mail
Service Centre
Digi lock
Key
Selection
Remote access
Service Coordinator
Meet onsite with key
Volume ?
300,000 hours / year
Significant volume of changes by phone
8.00am-630pm Mon- Thurs
Opportunities
Simplify Channels
Multiple phone, emails
Half hour segments
Clean Up
On charge if damage
Rubbish
Refund
Iknow Call Centre Info
Digital
Phone
Person in Christine's Team
Centre staff
Payment
Service Centre
Online (Bank Account)
Alcohol / Risk
Call back as same questions as alcohol licensing
Cleaning and Police
Risk assessment
Set Up
Set up of Venue
Host service - high risk
I consider
Viewing
Online / Photos
Events Permits
Internal Customer
Facilitation
Sports fields
Access Issues
Service Delivery Coordinator
Maintenance Issues
Customer Satisfaction to hirers (casual and regulars)
Process the booking