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Consumer Protection Act, 2019 - Coggle Diagram
Consumer Protection Act, 2019
Act
established CCPA
promote
protect
enforce the right of consumers
Central Consumer Protection Authority (CCPA)
empowered to conduct investigation
violation of consumer rights
institute complaints/prosecution
order recall of unsafe G&S
Order
Discontinuance of unfair trade
misleading ad
Impose penalties for misleading ad
manufactures
Endorsers
Publishers
Dispute Resolution Mechanism of mediation
Concept of product liability
Consumer Protection (E-commerce) Rules, 2020
Under CPA,2019
every detail of product and services
mention country of origin
Under Legal Metrology (Packed Commodities) Rules, 2011
enforcement rest with States and UTs
Violations observed
action is taken by LM
of States/UTs accordance with the law
goal is encourage Make in India
appoint grievance officer for redressal
sellers cannot refuse to take back goods
prohibit e-com companies from manipulating price