“There are three specific beliefs about responsibility that a person must have if they’re going to create long-term change: 1) First, we must believe, ‘Something must change’—not that it should change, not that it could or ought to, but that it absolutely must. Second, we must not only believe that things must change, but we must believe, ‘I must change it’. Third, we have to believe, ‘I can change it’.”