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LM Phone System - Coggle Diagram

- - - - Sales Group Wait Queue
        
        Agents are currently assisting other callers and will be with you shortly, while you wait, please enjoy the following comedy bit. [Name] - [laugh1-10. wav]
        
        [30 - seconds - Breakouts] - Your call is important to us, if you would like us to call you back, you will not lose your place in line. We will return your call when it's your turn by leaving your name and phone number now. When it's your turn, we will call your right back.
        
        Agent Connection Made
        
        Caller leaves VM
        
        Agent Connection Made
- - - - Auto Dialer Makes one call at a time
        
        Incidental - MC On Outbound Call
        
        Auto Dialer finishes last Call - (Can MC see a panel for auto dialer? Then they can see if there is an outbound call in progress before they dial out to follow-up
        
        MC Reviews Auto dialer panel for activity prior to calling
        
        Disposition - Connection Made
        
        MC Pulls Lead List to Match Customer Name
        
        Auto Dialer Stops Calling
        
        MC Converts or Removes Lead
        
        Dispostion - no answer
        
        MC VM or on to next caller