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Customer Success Retention Strategy - Coggle Diagram
Customer Success Retention Strategy
Post sales
Customer Experience
Onboarding Demo / walkthrough
User trainings
Documentation support
Feature description
User ID creation and setup
Feedback
Questionnaire / survey feedback
Support ticket feedback
F2F
Emails
Telephonic
Co-collaboration
Understanding pain points
Brainstorming session
New feature development
Upsell / Upgrade features or service
Project Management
Timely Processing of Contracts / SOW / renewals
Setting up of infrastructure with the engineering team
Setting up channel for communication with SPOC
Timely delivery and onboarding of customer
Requirements understanding
Metrics Tracking
Revenue impact / Dollar impact
No Active users per month, MAU
No of useful insights generated
Size of data processed per week
Time Saved for customer
Insights engagement ratio
no insights generated / no useful insights
Product features interacted with
Ease of navigation
Which algos interacted with
Degrees of freedom
No. of Basic users
Put in recommended values
No. of Technical users
Algos run with customized values vs default values
Pre sales
Product Features understanding
push 7/14 days free trial user
POC content creation
Requirement understanding / quantifying deliverables
Execution