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Service Value System (SVS) - Coggle Diagram
Service Value System (SVS)
Opportunity/demand
Service Value Chain (SVC)
Plan
Improve
Engage
Design / transition
Obtain / build
Deliver / support
Value
Guiding principles
Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimise and automate
Governance
Practices
14 General management
Continual improvement
Information security
Relationship management
Supplier management
17 Service management
Monitoring and event management
Incident management
Problem management
Service desk
Service request management
IT asset management
Service configuration management
Change control
Release management
Service level management
Availability management
Capacity and performance management
Service continuity management
3 Technical management
Deployment management
Continual improvement
What is the vision?
Where are we now?
Where do we want to be?
How do we get there?
Take Action
Did we get there?
How do we keep the momentum going?
Four dimensions of service management
Organisation & people
Information & technology
Partners & suppliers
Value streams & processes
All affected by factors - PESTLE