Please enable JavaScript.
Coggle requires JavaScript to display documents.
Customer Journey, Provides information (through form), Types Solar into…
Customer Journey
Provides information (through form)
Receives a call discussing some details
Receives quote
Gets a call to discuss the quote and arrange a home visit
Sales site visit and discuss upgrades
Receives revised quote
Follow up call to answer outstanding questions and push for close
Receives proposal
Receives Docusign
Signs contract
1 more item...
Requests changes to contract
No answer
Gets email reminder
Reaches out
Receives a call discussing some details
Nurture campaign
Checks reviews
Talks with friends
Requests offer from competitors
Provide info through self-calculating form
Receives quote
Types Solar into Google
Clicks on Younergy Ad
Browses on FB, LI, IG
Clicks on Younergy Ad
Inform customer about dates
Scaffolding is installed
Material is delivered
Installation
-
Receives documentation
Electrician installs
Installation debrief
Starts monitoring
Provides remaining 45% of payment
Continues to monitor in Youdera
2 more items...
Schedule Abnahmekontrolle
Securelec Beglaubigung
1 more item...
Talks to Friends/Gets referral
Goes on younergy.ch
Chat on Website
Calls Younergy
Writes Email
Consumes News
Goes on younergy.ch