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CHAPTER 2: PROFESSIONAL COMMUNICATION & SKILLS - Coggle Diagram
CHAPTER 2: PROFESSIONAL COMMUNICATION & SKILLS
COMMUNICATION
& CULTURE AT WORK
:check: More than merely keeping the employees updated as to what maybe going on in your organization.
:check: Between employer-employee or colleagues. Everyone is accountable for the effectiveness of their communication but it matters more for the leaders of the organization.
TYPES
:smiley:
Non-verbal
(gestures, eye contact, attire)
:silhouettes:
Verbal
(papers, emails, memos, notices, letters)
:pen:
Written
(papers, emails, memos, notices, letters)
:check: Effective only if the meaning or understanding the message applies to both formal & informal situations.
FACTORS AFFECTING
STYLES OF INTERACTION
Education :star:
Family background :star:
Gender :star:
Experience :star:
Age :star:
Habits :star:
ELEMENTS
:pencil2: Consider the viewpoint of the readers & listeners
:pencil2: Use simple direct language
:pencil2: Formal rather than informal
:pencil2: Politeness
CHARACTERS
Continuous process
(interaction all the time)
Complete system
(verbal, non verbal and written)
Interactive
, timely (formal &
informal) & ever changing
Irreversible
Intentional & unintentional
Multi-directional
(communicating with many people)
IMPORTANCE
:<3: To feel respected & be respected
:<3: To give and get credible information
:<3: To create excitement
:<3: To avoid something uncomfortable
:<3: Poor communication creates poor performance
:<3: Vital skill for bosses to constantly advice, explain, inform, review, counsel, guide, persuade, coach, & suggest
MISCONCEPTIONS
:red_cross: Communication is always positive
:red_cross: Words cannot be misinterpreted
:red_cross: More communication is better
:red_cross: Communication is a natural ability
:red_cross: Communication solves problems