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Improving Listening skills - Coggle Diagram
Improving Listening skills
Ways to Improve Listening Skills
Check your surrounding - Choose a quiet place or with no noisy sound to make the environment conducive for a conversation
Establish a receptive mind set - Expect to learn something from listening. Strive for a positive and receptive frame of mind
Listen for main point - We need to find the central themes of a conversation
Listen between the lines - Focus on spoken and unspoken words
Judge ideas - Concentrate on the content of the message not its delivery.
Hold your fire - Hear the entire message or conversations before you jump onto false conclusions
Selective notes - Take the most important message so that the note taking process will not interfere your concentration on the speaker's message
Stop talking - To be a good listener we have to stop talking , concentrate on what the other person is talking.
Provide feedback - nod your head and maintain eye contact. We can ask questions at appropriate time. This can improve communications process.
Listen between the lines - Focus on spoken and unspoken words
Capitalize the lag time - anticipate what coming next and evaluate evidence that the speaker presented
Barriers
Nonverbal distractions - non verbal distractions such as unusual clothing style or speech mannerism may cause distraction among people who are having communication and may lead to lack of focus.
Thought speed - When we listen to others, our mind can process thought at least three times faster that the speaker can say them. This 'thought speed' may cause boringness to the listeners.
Language problems - lack of vocabulary or the meaning of spoken words may lead to misunderstanding and cause the failure to continue with the conversation
Faking attentions - Faking attention means pretending to listen to what others ares saying but in reality the listener are thinking about something else. This faking attention may lead to the lack of concentration and therefore, results in a poor quality of information sharing/ fruitful communication.
Physiological - Physiological barriers may impact the quality of communication. For example, people from different background, culture, beliefs and stand point may have different ways of looking at, thus make the conversation fails.
Grandstanding - most of the people like to talk more than listening. They tend to talk about themselves rather than giving attention to others' stories. Grandstanding can cause a poor communication experience
Mastering Non-Verbal Communication
What is it?
-Non-verbal communication is basically anything that conveys a message without using words or symbols and also movements
Categories of Non-Verbal Communication
First, Non-verbal communication linked to verbal communication. Second, non-verbal communication is independent of any verbal message.
Example :
i) really i'm fine. The factors are Quivering lips, pale face. Other meaning of this words are I’m upset, or ill
ii) if we do not wish our friend's birthday, it means we does not care about them anymore
Categories of Non-Verbal Communication
Kinesics - refers to body position and body motions including facial expressions.
Haptics - refers to physical touch. Touching or contact communicates closeness as well as power and status.
Physical Appearance - people form initial evaluations based on individual’s appearance.
Artifacts - personal objects we use to announce our identities and personalize our environments.
Proxemics - to space and how we use it
Environmental factors - elements of settings that affect how we feel and act. We respond to architecture, colours, temperature, sounds, smells and lighting
Chronemics - to how we perceive and use time to define identities and interaction.
Paralanguage - vocal sounds such as murmurs and gasps and vocal qualities such as volume, rhythm, pitch and intonation.
Silence can communicate powerful messages. It can communicate different meanings