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8.0) Solution Evaluation - Coggle Diagram
8.0) Solution Evaluation
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8.2) Analysis Performance Measures
A) Solution Performance vs. Desire Value
B) Risks
C) Trends
D) Accuracy
E) Performance Variance
A) Solution performance vs. desired value
- BA examine the measures previously collected (8.1) Measure Solution Performance) in order to assess their ability to help stakeholders understand the solutions value
- A solution might be high performance but contributes lower value (i.e. online transaction system working well but not used by the customer)
- OR a solution might be low performing but delivers high value (i.e. a core process that is inefficient - but could be enhanced to increase its performance level)
- If measures are not sufficient to determine solution value, the BA either collects more measurements or treat the lack of measures as a solution risk
B) Risks
- Performance measures may uncover new risks to solution performance and to the enterprise
- These risks are identified and managed like any other risk
C) Trends
- When analysing performance data BA consider the time period when the data was collected to guard against anomalies and skewed trends
D) Accuracy
- BA test and analysis the data collected by the performance measures to ensure accuracy
- To be considered accurate and reliable, the results of performance measures should be reproducible and repeatable
E) Performance Variance
- The difference between expected and actual performance represents a variance that is considered when analysing solution performance
- Root cause analysis may be necessary to determine the underlying causes of significant variances within a solution
- Recommendations of how to improve and reduce the variance are made in the task 8.5 -Recommend Actions to increase solution value
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