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Customer service - Coggle Diagram
Customer service
marketing
do you like it
pricing
value for money
exclusivity
store experience
ease of access
good staffing
you want people to know you shop there
customer perception
avoid costly mistakes
types of mistake
wrong product
wrong time
wrong customers
consequences
loss in revenue
loss of customers
loss of market share
increase in costs
damage to brand
identifying and understanding customers
exchange process
beneficial for both sides
identifying a business opportunity
customers value it
are willing to pay for it
do something better that other business
identify where customers are unhappy
look for a gap in the market
have your own business proposition
examples
fast delivery
environmentally friendly
good quality
value for money
wider range of usage
consumers can save time
needs
needs are for survival
wants
wants are preferences and likes
make the customer want your product
customers vs consumers
customer purchases the product
consumers uses the product