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SOPH Standard operation flow - Coggle Diagram
SOPH Standard operation flow
Dealer visit for diagnostic
Reception for diagnosis and identify required parts
Identify part numbers and confirm Stock or ETA.
Explain to customer and inform ETA
If warranty, Obtain Svc Mgr. approval and send for warranty approval
Obtain Mr. Adrian or Coryse Approval
Obtain warranty PIC approval
SOR creation and copy handle to DPOK coordinator
Request SOR to parts team. Customer paid in advance
Once Payment verification
Part team registered SOR on WIP and procurement place order
SOR copy goes to ?
Cashier collect payment
DPOK Coordinator receive SOR paper
Verify if all parts has ETA
Place the SOR at the first ETA date pocket
Update basket label with ETA information
Once the first ETA date is reached, Verify parts received. Mark the date parts received on the SOR, SOR paper inside the basket and the outside basket label with next ETA.
Move SOR to the next ETA pocket at the Ctrl board
Same process as before until all parts received
Once All parts are received Move Basket to waiting for appointment and also move SOR to waiting for appointment pocket
Inform Service as SOR is complete and request Appointment date
1 more item...
If there is missing ETA, Place SOR at
No ETA
Once all ETA has been confirmed. Move SOR to first ETA Date pocket
Before end of the day move the today's day label at the Ctrl Board to next day
First task of the day is to verify Today's day SOR ETA expected parts has been received or not.
If not , Research a new ETA. Then move SOR to the corresponding next closest ETA. If Not ETA confirmed, move to No ETA pocket.
Review No ETA pocket SOR and update as need it, Move SOR with ETA to corresponding ETA day pocket
Verify stock availability
Inform Customer ETA and obtain approval
Create SOR and request payment
After payment confirmation, register information at SOR WIP
SOR Copy goes to ?