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Factor affect to CUSTOMER EXPERIENCE, DATA STRATEGY - Coggle Diagram
Factor affect to
CUSTOMER EXPERIENCE
Requirement ( Satified customer need)
Expectation
Price
Services/support
Response time
Friendliness staff
Atmotphere
Quality
Product
CSR
Convinience
Fashion
Availability
Brand
Customers Seek Experiences That Enhance Their Current State, Design Accordingly
DATA STRATEGY
How to collect data
Tools
Accepted criteria
How to measure
How to filter data from draw
Target observation--> who're they?
Demographpic
Behavior customer
objective collect data--> What's the purpose of collect data