Apply online and form update user testing - Coggle Diagram
Apply online and form update user testing
“token te reo”
Looks very government, makes him feel like “you’re going into the system”
"Doesn’t say why you need a client number"
"Do you need timings for the client number on this page?"
only found the accordions at the end after coming back and getting curious about what else there was here
say ‘If you’ve got a client number, go to step 2'
move second promo further up the page so people apply now and don’t wait
it is a lot of information
When I select the register button I want to go straight to the register screen
20 working days – does it mean when you first register or when you call to apply
MyMSD needs to be introduced at the start and "never used mymsd" needs to be up further
Client number form
"looking for a asterisk to say what’s compulsory- not looking for the optional"
Confirmation page references MyMSD without saying what it is
what if someone didn’t want to give their other name
could include next Steps in here
Calendar picker – start it at the average year for age
Wouldn’t do anything that’s optional
Wondering why you need my address to give me a client number. What should they do if they’re only staying somewhere temporarily?
Would've assumed the bullet points on the confirmation page are not something that’s relevant to getting my client number so would have ignored
Benefits and payments overview
"there’s a lot to read"
Hard to find the applying pathway
Client number email
having link text in blue isn’t enough
change the message subject to something like “Your client number” rather than “Request a client number.”
check the terms people would use to search for the e-mail at a later date and including that in the subject
'add a reminder of what you need for the rest of the process'
From the homepage
Check what you might get
From the menu
Benefits and payments
Need money while you look for work
Jobseeker support - Lots of info to absorb here
How to apply
Doesn’t understand why we have that extra step of making them choose between Login or Register in MyMSD
got confused about whether he should Login or Register in MyMSD
there should be a confirmation email after the application is logged
what is PIN only logon?