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What metering jobs can we book in? - Coggle Diagram
What metering jobs can we book in?
Bracket Install
Install or replace the bracket
doesn't involve a meter exchange
Meter Exchange
Smart meter request
Allows cust to monitor usage
Keep an eye on their bills
Can't read meters manually
PSR
Meters hard to get to
Get with the times
Prepayment > Credit
Simpler
Don't want to have to top up
Meter Fault
Blank screen
"Call Help"
Timeswitch fault
Stopped clocking usage
Clocking backwards (solar panels)
Isolator Switch
Occasionally can install without exchange
Allows supply to a property to be isolated
Accuracy Test
Customer thinks bills too high
Last resort - can charge the customer
Elec - £80, Gas - £192
Elec cheaper as done on site
Check meters are an option - but require 2 visits
Customer will pay if meters not faulty
Customer can test from home first
Meter Move
Less than 1m
On the same wall face
Any further, DNO need to go first
Supply point needs moving first
We can move meter following DNO work
New Connections
Often new builds
Brand new supply point
Customer will need an MPAN and MPRN
Installing a brand new meter
NEVER AN EMERGENCY
Trace and Label
Crossed Meter situation
Engineer confirms which meter supplies which flat
Mostly in communal areas
Customer can test themselves (Burns/Loads test)
Meter Removal
House being demolished
No longer using gas
Supply needs disconnecting first
DNO/Network
Meter Upgrade
3 Phase supply
Bigger meter
Potentially DNO need to attend first
Specialist engineer required
Timeframe is normally longer
Commission Meter
Smart meter not connected
Enables us to connect remotely
HAN code may be required
SMETS2 - only installing mop can commission