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PANDEMIC - Coggle Diagram
PANDEMIC
External Challenges
Supply Chain
Keep Customer base
Face to Face with customer (colder relation)
Capex affected by currency devaluation
Site Access
On Site/ Lab activities
3rd party companies (doc to authorize them)
Local drivers not available
Difficulty to capture new business opportunity as nobody in the office close to customer
State and County restrictions
Resolve issues in a timely manner
More calls needed/people involved
Ideas
Offer Workshop about Technology (5G) to create 1st contact with customer
Virtual Happy hour with customer
More frequent contact
Virtual cards for lunch
Add liability parts in SoW contract to give authorization to 3rd part companies to work
Explore use of sharing docs on MS Teams
Improve interactive skills
Identify Key suppliers and expand them and see if they have plans in place to mitigate risks
Avoid key material/components to be produced in mainly in 1 location (ex: FSPs)
Expand SMART HANDS to whole company.
Identify all tasks that needs physical presence and locations
Identify people that would like to volunteer to learn new skills to match these needed tasks on the main locations
On the Job training for these volunteers as part of PDP
Intensify use of automation on KPI Reports, Audits, etc
Create Virtual experience for customer with use of VR to explore Nokia products and solutions
Opportunities
Higher Traffic Demand
Video
Training
Meetings
Time with Family
Online Shopping
Core
Improve existing network
SW capacity expansion
Upgrades due to old Equipment
Overcome Challenges
More communication on MS Teams
High Efficiency as switching from customer meetings to internal meetings is quicker now
Encouraging Video during customer meetings
Make use of Smart Hands