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How the pandemic affect economy and customer behaviour - Coggle Diagram
How the pandemic affect economy and customer behaviour
people are worried
daily routines changes
eating out less
food delivery
delivery fees
grocery delivery
delayed purchases
make major purchases when the outbreak decreases or end
travel
buy vacation package for when the outbreak is over
cancel plan and trip
fewer hotel stays
fewer flights and flight hours
airline bankrupt
public transport
rail
taxi
media consumption
social media and email engagement increase
how brand respond
changing your logo to emphasise and encourage social distancing
businesses that are thriving during pandemic
cleaning services
delivery
grocery stores
liquor and wine stores
game makers and sellers
purchase shifting
MORE
delivery services
masks, cleaners, PPE
Media/entertainment consumption
online
local
LESS
public use facilities
gym
malls
club
dining out
tourism
casino
urban destinations
impact country
factories close
supply chains disrupted
rise in inflation
medication
goods and services
basic food stuffs
rise in unemployment
More crime
poverty
pressure on social security and public services
slowdown in GDP growth
decline government revenues
less capacity to respond
new buying behaviours
demand for hygiene
non-essential categories slump
buy local
digital commerce
likely to be sustained post-outbreak
shop at prominent online marketplaces
Amazon/shopee/lazada
considering new forms of entertainment
subscriptions services
Youtube/ Netflix/ spotify
accelerated three long-term trends
focus on health
make it a priority to support healthy lifestyles for consumers
A rise in conscious consumption
striving to limit food waste
buy more sustainable options
love for local
brands will need to explore ways to connect locally