Please enable JavaScript.

Coggle requires JavaScript to display documents.

Quality in Healthcare - Coggle Diagram

- - - - Process refinement
      - Efficiency
      - Resource usage
      - Accessibility
      - Finances
- - - - accountability
      - teamwork
      - patient centred approach
      - openness transparency
    - - accountability for actions
      - non-punitive
      - Allows for discussion
      - Feedback and action
    - - implies no accountability
    - - evidence based practice
      - standardized procedures
      - electronic prescription entry and dispensing products
  - - - memory
        
        short term memory
        
        long term memory
        
        working memory
      - perception
    - - noticing perception of elements
      - Understanding the situation
      - projecting future status
  - - - Errors of omission
      - Misuse
      - Errors of Commission
      - Other
        
        ex. communication, technology
    - - Affected patients and family
      - Secondary victims
      - Healthcare systems
    - - Support
      - No judgement
- - - - Taught the japenese industry and taught them how to measure quality of work
    - - developed the concept
  - - - goal: to develop a focused approach to quality improvement
      - DMAIC
        
        Define, Measure, Analyze, Improve, Control
        
        when the product is already made by company
      - DMADV
        
        Define, Measure, Analyze, Design, Verify
        
        Used when bringing in a new product
    - - International Organization for Standardization
        
        Benefits
        
        safety and reliability for products
        
        international acceptance for businesses
    - - when to use
        
        problems for human interactions
      - Benefit
        
        easiest tool to use
        
        to determine the relationship between different root causes of a problem
      - Other methods
        
        RCA Toolkit
        
        The London Protocol
    - - Benefit
        
        Best used to help map out multiple problems
        
        data collection
        
        Study all possible reasons
    - - Plan, Do, Study, Act
      - resolve a problem or improve a
        current process
      - used as a continuous model
    - - Failure Modes and Effects Analysis
      - where and how a process could fail
      - Prioritize process improvements by evaluating the impact
        of the failures
    - - for complex scenarios
      - Provide information as to gaps in process
    - - monitor a process over time
- - - - To assess awareness and use of the current incident reporting system and to identify factors inhibiting reporting of incidents in hospitals.
    - - nurses were more likely than doctors to access the report
      - near misses and incidents were least likely to be reported
    - - clarification is needed of which incidents should be reported, the process needs to be simplified, and feedback given to reporter