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WIN FRIENDS AND INFLUENCE PEOPLE - Coggle Diagram
WIN FRIENDS AND INFLUENCE PEOPLE
HANDLING PEOPLE
Don't criticize/complain
(in any case, try to energize)
Honest appreciation
Arouse in the other person an eager want.
(From what they want to what you can offer)
MAKE PEOPLE
LIKE YOU
Be genuinely
interested
in other people.
Smile
NAME
Be a good
listener
Talk in
terms
of other people interest
Make the other person feel
important
and do it sincerely.
TO YOUR WAY OF THINKING
The only way to get the best of an argument is to avoid it.
Show
respect
for the other person’s opinions. Never say, “You’re wrong.”
If you are wrong,
ADMIT
it quickly and emphatically.
Begin in a friendly way.
Get the other person saying
“yes, yes”
immediately.
Let the other person do a
great deal of the talking.
Let the other person feel that the
idea is HIS/HERS
.
See things from the
other person’s point of view
.
Be
SYMPHATETIC
with the other person’s ideas and desires.
Appeal to the nobler motives.
DRAMATIZA
your ideas.
Throw down a
CHALLENGE
.
CHANGE PEOPLE WITHOUT GIVING OFFENSE
Begin
with praise and honest
appreciation
.
Call attention to people’s
mistakes indirectly
.
Talk before about your
own mistakes
Questions instead of direct orders.
Let the other person save face.
Praise every improvement
Give the other person a
fine reputation
to live up to.
Use encouragement. Make the fault seem easy to correct.
Make the other person happy about doing the thing you suggest.