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Workplace emotions and attitudes - Coggle Diagram
Workplace emotions and attitudes
Represent changes
physiological - blood pressure, heart rate
psychological - thought process
behavior - facial expression
types of emotions
Anger :angry: : disgust, envy, irritation, rage and torments
Fear :fearful: : feeling anxiety
Joy :smiley: : cheerfulness, optimism, pride, relief
Love :<3: : affection, longing
Sadness :frowning_face:: disapointment, neglect, sadness, sympathy
Surprise :explode: : (no sub-categories emotions)
Attitudes DEFINITION :check: : cluster of beliefs, assessed feelings and behavioral intentions towards a person, object or event
Cluster of Attitudes
Beliefs
what you feel to be true
Feelings
represent your positive or negative evaluations of the attitude object/person/events
Behavioral Intentions
Intentions that represent your motivation to engage in a particular behavior regarding the object/person/events
cognitive dissonance DEFINITION : occurs when we perceive an inconsistency in our beliefs, feelings and behavior
Job Satisfaction Definition
: A person's evaluation of his or her hob & work context
Organizational Commitment
- known as affective commitment
AFFECTIVE COMMITMENT : touch emotional attachment of your employees
: they are working with full heart working for company
: commitment totally functioning
strategies in building organizational commitment
justice and support : without justice & support someone cannot build up the commitment because not treat their employees fairly
shared values : as an employers you need to make sure that the employees feel they serve the best for you
trust : without trust you cannot evaluate people and cannot make decision fairly
organizational comprehension : every company need to refer to their own strategic planning
employee involvement : everyone in company will get involve with whatever business operation