Please enable JavaScript.
Coggle requires JavaScript to display documents.
National Service Manager - Coggle Diagram
National Service Manager
Commercial
Management of spare parts inventory
Approve credits and free of charge service up to x$
Liaising with vendors
Oversight on stock purchasing and quote approval for cutomer jobs up to x$$
Quarterly vendor performance reviews
Reporting to the CEO and subsequentially the board
Quarterly results and reports for the board
monthly reporting
End customer support
Customer complaints and resolutions
RMA disputes
Internal sales and coordinator issues resolution
Overseeing Service Co-ordinators
enforcing service coordinator KPI's
performace reviews and reports
Oversee Service and Application team
Enforcing KPI's
Performance reviews