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Learning Journey of 152304 2020 - Coggle Diagram
Learning Journey of 152304 2020
Week 1
Introduction
Week 2
Challenges
Week 3
Service Concept
Week 4
Customers
Managing Quality
Week 5
Designing Experiences
and Processes
Week 6
Managing People
and Resources
Week 7
Continuous Improvement
Week 8
Learning from problems
& Other Operations
Week 9
Strategy, Culture and
World-Class Organisations
3 more items...
Assessment 1
4 Quizzes Completed
:smiley:
Complete Lesson on Learning from Problems :check:
Complete Assessment 3 Lesson :check:
CHECKLIST 2 :recycle:
Assessment 2
Case Study
:smiley:
Managing Resources Lesson :check:
Complete Lesson on Coping :check:
Create a Process Map :check:
Create an Emotion Map :check:
Service Scape Concept Lesson :check:
Draw a Customer Journey :check:
Assessment 1 Writing Sample
:smiley:
Scenario and Option Planning :check:
CHECKLIST 1 :recycle:
Create a Service Concept :check:
Analyse a Case Study :check:
Complete Assessment 2 Lesson :check:
Discussion Question -
Tactical and Strategic Challenges :check:
Complete the Assessment 1 Lesson/Guide :check:
Co-Create Site
by Adding Service
to Stream :star:
A Narrative Approach :star:
Quizlets
Reinforce Knoweldge
Discussion Questions and Cases
Apply Knowledge
Textbook
Learn Content
Watch the Content Videos
Learn Content
Games
Reinforce Knoweldge
Introduction to Managing Services :star:
Classic Articles
Extend Yourself
Lecturer
Facilitates Learning