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Challenges of Service Management - Coggle Diagram
Challenges of Service Management
Unique characteristics of service
Intangibility
Perishablity
Heterogeneity
Simultaneity
Customer Participation - Co-Creation
Managing Tactically and Strategically
Making operations central to strategy
Making the business case for service
Understand the service concept
WebCam in Day Care
Southwest Airliines
Exercise - What are the key tactical and strategic challenges faced by a University?
Surgery
Consultancy
Types of Processes
Commodity
Capability
Complexity
Simplicity
Quizlet
