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Computer Technology for Business - Coggle Diagram
Computer Technology for Business
ONLINE BUSINESS DURING MCO PERIOD
Online shopping became a big
part of the “new norm”
E-commerce businesses boomed
globally
Logistics, transport services, and computer technologies are needed to make sure smooth operations
USAGE/APPLICATION OF COMPUTER TECHNOLOGY IN BUSINESS
Management
used to manage the
business and company itself
Communication
used for communication purposes-Faster and easier way to maintain contact with clients, suppliers, partners,
etc
AI
ability of computers to work in humanlike way (learning, planning and problem-solving)-assist & improve business operations
Process automation
Provide business insights
Predictive maintenance
Risk prediction
Automated delivery
R&D
Sales
Point-of-sales (POS) systems-
for retail transactions
Online sales
E-commerce, m-commerce, social commerce
Cashier-less shop
eliminate the need for human cashier and cash payment-Amazon retail stores
AR-enabled m commerce
Smart products
Personalized recommendations
Personalized services
Facial recognition technology
Customer service/helpdesk chatbots
Smart assistants-Siri & Alexa
Robot vacuums
Educating & training employees
Provide job and training for employees
ADVANTAGES
Better organization and keeping
track of documents, files, data
Self sufficient in handling some
tasks that used to be outsourced
Cost effectiveness – affordable
tools and services
Automate and save money
Greater speed in operations
Cheaper research and
development
Better sales
Manage customer relationship,
loyalty and reward programs
Selling goods and services online
over the Internet
Store large amounts of data and
files systematically
Create models of new products
using visualization software
DISADVANTAGES
Privacy and security concerns
Destroy jobs
Frauds
Not all products/services can be sold online
No personal touch
Can be expensive
Over reliance on technology
Error
Product cessation
Ethics
TOP ECOMMERCE WEBSITES IN MALAYSIA
Lazada
Shopee
PGMall
Mudah
PrestoMall
Lelong
Hermo
Zalora
Carousell
Ezbuy
Ebay